FAQs

Frequently Asked Questions (FAQ)

1. Is ordering online secure?
   A. Yes. We take the utmost care with the information that you provide us when placing an order on our website. All of the information you provide during the ordering process is restricted to our staff, and we ensure that our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from PrimoMart, please feel free to email us at [email protected].
2. How do I place my order?
   A.

1. Click on the product you want to buy.
2. Click on the “Add To Cart” option.
3. You can add multiple products to the cart by opening different products and adding them to the cart.
4. After that, click “Cart” on the menu bar.
5. Scroll down and click “Proceed to checkout.”
6. Fill in all the billing details and review the order details (including the total cost).
7. Click on the “Place Order” button below the form.
8. Once placed, you will receive a confirmation email with your order details.
   You can choose the Cash On Delivery (COD) payment method.

1. How do I cancel an order on PrimoMart?
   A. To cancel your order, log in to your account. If you are a guest user, you can call our helpline during office hours to cancel your order. You can also cancel the order during the final confirmation call.
2. What is your return policy?
   A. For our return policy, please visit our Return Policy page.
3. What is your refund policy?
   A. For our refund policy, please visit our Refund Policy page.
4. What is your shipping cost?
   A. We are currently offering free shipping for all orders within our designated shipping areas.
5. Which shipping service do you use?
   A. We use reliable courier services, including Call Courier, TCS, and Leopards Courier Services for shipping.
6. What is the estimated delivery time?
   A. We deliver orders within 2-3 working days after the confirmation call.
7. How can I order an out-of-stock product?
   A. If a product is out of stock, you can pre-order it by contacting us through phone or email. Our team will assist you with the pre-order process.

If you have any further questions, feel free to contact us at [email protected]. We’re happy to assist you!